Test Reality,
Not Not Assumptions.
CogniSwitch Routes mines your conversation data to extract behavioral patterns, transforming them into actionable test scenarios your simulation engine needs.
Compatible with
Coval, Cekura, Maxim
The Simulation Gap
Generic prompts vs. Production reality
Why it fails
Vague prompts fail to capture when frustration triggers, how it progresses, or which recovery strategies actually work. It's testing against a caricature, not a user.
PATTERN_ID: HRA_AUTH_001 TURN 05: Agent asks name (2nd time) TURN 06: User spells name (annoyed) TURN 18: Agent asks name (3rd time) TURN 19: User: "I ALREADY TOLD YOU"
Why it succeeds
We extract the exact sequence of events that leads to failure. We tell your simulation platform to test specifically for the "Turn 18 Verification Loop" that causes 14% of drop-offs.
Anatomy of a Behavioral Pattern
A pattern isn't just a transcript. It is a structured logic flow of triggers, progressions, and recovery states.
Trigger Condition
The Inciting Incident
State Progression
Emotional Decay
Recovery Logic
Success/Fail Gates
Structured for Automation
We don't deliver PDFs. We deliver executable code. Export extracted patterns directly into CSV, JSON, or YAML formats compatible with your CI/CD pipeline.
scenario_id: HRA_AUTH_001_ADVANCED name: "Authentication Retry Frustration - 3rd Request" difficulty: advanced user_simulation: trigger: "Agent asks for last name again (3rd time)" emotional_state: explicitly_frustrated response_template: "I ALREADY told you THREE TIMES." tone: irritated, emphatic subsequent_behavior: - "All responses 40% shorter than baseline" - "No volunteered information" success_criteria: - "Agent acknowledges repeated request within 1 turn" - "Agent provides apology OR explanation" frequency: 14% of production calls
The Extraction Methodology
We treat pattern extraction as a scientific process, not a creative writing exercise. Our 4-phase framework ensures coverage and accuracy.
Pattern Framework
We formulate hypotheses based on your use case (e.g., 'Healthcare Prior Auth') and domain knowledge to create a baseline detection framework.
Extraction & Mining
We process logs against the framework to identify real-world occurrences, documenting specific triggers and progressions.
Route Creation
We transform the validated patterns into executable simulation specifications (Natural Language, CSV, YAML) ready for import
The "What to Test" Layer
We are not a simulation platform. We are the intelligence layer that tells your simulation platform what experiments to run.
Production Data
Logs and Transcripts
CogniSwitch Routes
Behavioral Intelligence Layer
SIM Platforms
Coval, Maxim, Cekura
Market Position
Category Definition: What We Are Not
vs. Simulation Platforms
vs. LLM-as-Judge
Impact by the Numbers
Stop Guessing, Start Mining
Your agents are failing in ways you haven't imagined yet. Let's find those patterns before your customers do.
The Happy Path Is a Trap.
You tested the 'return policy' question. Did you test it with a 'leap year' condition? Did you test it with 'angry sentiment'?
Your users will. Static evaluation datasets represent 1% of reality. The other 99% is where your reputation dies.
Routes mines your production data to extract the behavioral patterns you didn't know existed—the ones that actually break your agent.
Break your agent before your users do.